Contact With Our Customer Service

We Value Your Feedback Comments & Queries

Common Questions

1. How do I track my recent packages?
You can track your shipment at any time using our online tracking tool on Tracking page
2. What payment methods can I use to pay for the JFL Express
services?
1. You can pay by cash for scheduled online pickups, or; 2. You can visit our Online Shipping page and pay by credit card (Visa or MasterCard).
3. How do I send an Express Shipment with JFL Express ?
You can ship with JFL Express using one of the following methods: Use the Online Shipping page to prepare your shipment Call your local JFL Express office using the office Locator and ask for a shipment pickup.
4. How long will it take for international shipping?
International shipping duration depends on the origin and the destination.
5. Does JFL Express provide customs clearance service?
Yes, For any further details please contact us on info@jfl-ex.com
6. How can I use JFL Express services?
You can use our service by calling our Unified number: 800 244 00 16, & contact us via Email:info@jfl-ex.com
7. What are the required documents for international shipping?
Commercial invoice. If the shipment needs any other documents our representative will inform you.
8.Do you provide warehousing service?
Yes, for more information please send an email to info@jfl-ex.com or check our Fulfillment service.
9. How can I raise a complaint?
You can raise a complaint through JFL Express website Help & Support page, social media, or contact customer care.
10. When is the complaint resolved?
Any complaint will be resolved within a maximum of 7 days.